Service Legal Guarantee

iHosts CONFIDENTIALITY AND ANONYMITY

We, at iHosts, offer the Customer the opportunity to offer hosting packages to third parties from their own private brand company name. In doing so, the name of our iHosts sPanel's hosting network will remain safely anonymous. Support to end clients will be provided also completely anonymously from us, on behalf of the Customer's private brand name, through our dedicated support system.

FREE iHosts HOSTING SUBSCRIPTION

iHosts guarantees FREE subscription to our FREE Program. Once the Customer signups, they will gain access to a iHosts Control Panel where the Customer will be able to set their own hosting plan prices, choose a free turn-key website template and manage their clients.

30-DAY MONEY BACK GUARANTEE

If, for any reason, the Customer is dissatisfied with our hosting services, we will refund the Customer's hosting fees at any time during the first 30 days after the signup date of any hosting account purchased from us. You can email us at Billing.iHosts.com for full hosting plan refund within the 30-day money-back period. Please, NOTE that domain name registrations are final and non-refundable. As changes are no longer allowed after a registration request is submitted, customers should always check for correct spelling before purchasing a domain name.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee

iHosts guarantees that the Customer's website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where iHosts has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers' domain names, routing problems between a client's location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of iHosts may temporarily deny or terminate the Service upon client's failure to pay their charges at due time. iHosts guarantees 99.9% iHosts network uptime and 99.9% server stability uptime. This, however, does not refer to problems stemming from: a. Server Hardware Breakdown b. User error(s) or purposeful interruption(s) (e.g. if a client shuts his/her own server down, iHosts cannot be held responsible for the downtime) c. Failures due to software that is not explicitly supported by iHosts If a hardware crash provoked by the customer consequently happens, iHosts has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

MONTHLY iHosts COMMISSION

For all web hosting purchases, service upgrades and renewals made each month the Customer will receive a monthly iHosts commission equal to the difference between the prices that the Customer has set on their web hosting store and the wholesale prices at which we provide our services to the Customer's clients. The Customer will receive monthly iHosts commission for each month during which a client has made a plan purchase, service upgrade or renewal, etc. through the online web hosting store.

10% AFFILIATE PROGRAM COMMISSION

iHosts enables the Customer to make money not only by reselling our web hosting services, but also by referring other iHosts s to our iHosts hosting network (the FREE and cPanel iHosts hosting programs, as well as our dedicated server services). The Customer can add easy second level commission to their profits by referring friends or other acquaintances to iHosts and, using our 2nd level referral program, earn 10% of their sales! All 2nd level affiliate profits will be added to the monthly commission. The Customer does not have to make sales from the web hosting store to take advantage of this referral scheme. Customer can choose to make use only of the 2nd level affiliate program and still make money.

1-HOUR SUPPORT RESPONSE GUARANTEE

iHosts guarantees fast dedicated support available 365 days per year. Support is available to all iHosts s and their clients via online website contact forms, ticketing systems, phone lines and live chat. Each ticket is replied to within no more than 60 minutes after it has been opened.

a. Fast 24/7 Support To All iHosts s

(i). Phone Support (16 hours on business days) (ii). 24/7 Ticketing support to iHosts s (365 days a year) (iii). 24/7 E-mail support via our Contact Us page. (iv). Live Chat support to iHosts s (16 hours on business days)

b. Dedicated 24/7 Support To All End Customers

(i). Phone Support (16 hours on business days) (ii). 24/7 Ticketing support to customers (365 days a year) (iii). 24/7 E-mail support via our Contact Us page. (iv). Live Chat support to iHosts s (16 hours on business days)

CUSTOMER SERVICE CONTACT DETAILS

Following are the contact details, which the iHosts willing to use the billing system of the provider must display on the site: To contact our Customer Service - please use any of the options listed below:

Following are the contact details, which the iHosts willing to use the billing system of the provider must display on the site: To contact our Customer Service - please use any of the options listed below:

1. Open a Ticket from the Web Hosting Control Panel (from section Help Center->Open New Ticket

2. Phone or Fax us at

+27 10 006 5029 / Whatsapp: (+27) 61 472 5620

3. E-mail us: info@searchmedia.co.za / enquiry@searchmedia.co.za